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Processing and Delivery

Order Processing Time

We usually process all orders we receive on Monday-Saturday every day, so your order will most probably be processed within 24 hours of placing it and in up-to 72 hours if placed on Saturday. In rare cases though, it might take up to 4 days for us to process the order.

Please do note that all COD (Cash on Delivery) orders are manually confirmed by us via phone, and therefore their processing time depends upon when the customers pick up our confirmation calls. We advise our customers to opt for Prepaid delivery for a reduced processing time along with no COD charges.

Shipping Charges

We provide free delivery on all orders across the country! However, customers opting for Cash-on-Delivery as a mode of payment are required to pay INR 100/- on top of their order value after they confirm their orders.

Delivery Time

Once we process the order, it takes around 5-15 days for the order to be delivered to your doorstep based on your location and constraints faced by our logistics partner. In very rare cases, it might even take up to 20 days. But rest assured, that immediately after your order is dispatched, you will receive an automated email with the tracking link. Customers are able to see accurate delivery details on the tracking link, including the estimated time of arrival.

In case you haven’t received any tracking link and information from us after your order was shipped, please drop an email at oreo@otakuneeds.com and we’ll get back to you with the relevant details as soon as possible.

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